Policies

When will my order ship?
Orders will ship on business days only. Business days include Monday-Friday, excluding Federal holidays. Most approved orders will leave our warehouse within 2-3 business days. Orders containing Special Event or Pre-Order merchandise will be held until all items are ready for shipping. If your order is being shipped via UPS, you will receive an email with a tracking number when your order ships.

I selected to have my order shipped to a store. When can I pick it up?
Please allow 3-4 days for your order to be ready for In-Store Pick-Up. A store employee will call you when your order has arrived at your selected location - so be careful to enter your phone number correctly! You will need to show a copy of your receipt along with positive identification to pick up your order.

How quickly will I receive an order using Expedited Shipping?
We will make every effort to process Next Day Air or 2nd Day Air orders as quickly as possible. Keep in mind the business days that UPS will deliver when selecting your shipping method. EX: If you place an order on Thursday before 12:00 noon and select Next Day Air shipping, your order will probably ship on Friday and you will receive it on Monday. UPS will not deliver these orders on Saturday or Sunday. If you place your order after 12:00 noon on Thursday, your order may not leave our warehouse until Monday.

Can you ship an order to my PO Box?
UPS will not deliver to PO Boxes. These orders will be automatically defaulted to USPS Shipping. Additional charges may apply.

Can you ship to an APO/FPO?
The US Postal Service will be used to ship orders to APO/FPO addresses. Tracking is not available for these addresses due to National Security regulations. Please allow up to 8-12 weeks for some of these shipments to arrive.

Returns/Exchanges

How can I return merchandise to Sport Seasons? Because we want to make sure that you are satisfied with everything you purchase from Sport Seasons, you can return or exchange your purchase within 30 days.
To return something to Sport Seasons, you can bring it by our retail store or mail it to:

Sport Seasons
545 Cool Springs Blvd #105
Franklin, TN 37067
(615) 778-9506 ext.23

-Item must be unused, in original condition with original tags attached.
-All Underwear sales are Final. We do not offer exchanges or accept returns on this product, under any circumstances.

-Be sure to wrap the package securely in a box. Lost return shipments are the responsibility of the customer. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment and request a tracking number.

-Please return the merchandise with a copy of the receipt and a note explaining what you would like for us to do (i.e. exchange for different size, credit account, ect). You are responsible for return shipping charges to Sport Seasons. On exchanges, we will pay the ground shipping charges to get the item back to you. If you need it faster, there will be a shipping upcharge. If we ever make a mistake in your order, we will refund any costs you may incur in returning the merchandise to Sport Seasons. Once we receive a return, it usually takes us 2-3 days to process your order and either credit your account or ship your exchange.

Contacting Sport Seasons
If you have any questions about your order or a return, you can contact us at:

Sport Seasons
545 Cool Springs Blvd #105
Franklin, TN 37067
(615) 778-9506 ext.23
E-mail: info@sport-seasons.com

Privacy Policy
We will not sell, share, trade, or give away any personal information that we receive regarding our customers.We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests.

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable.

How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email.Yes, we do use cookies, but we do not overuse them!We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.

Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
We welcome your questions and comments. If you have any questions, please email us.
E-mail: wecare@sport-seasons.com

Security

How do we protect you from credit card fraud? At Sport Seasons, keeping your credit card information secure is one of our primary objectives. From the time information is typed into the form on our site until it is received by Sport Seasons employees, your credit card number is secure. This is done using SSL encryption signed with a Verisign site certificate. In simple terms, your number gets all scrambled and unreadable while it crosses the wires that make up the internet, and only we hold the key.

At no time during the ordering process will your credit card information be available to the prying eyes on the internet.